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Marketing & Commercial

VIP Coordinator - Lithuania

  • Marketing & Commercial
  • Lithuania

Job description

Betsafe is looking for an experienced VIP Coordinator to join commercial team in Vilnius.

An excellent opportunity for a Lithuanian speaker to focus on our VIP offering to Betsafe customers.

You will be fully accountable for the top value customer segments establishing good and long lasting relationship with them with the focus on increasing customer loyalty through exclusive events and customized offers. Using your analytical skills and profound understanding of customer behaviour, you can spot any need amongst the VIP segment and react in a fast and efficient way. You will personally own the responsibility of the performance of our most valuable customers for Betsafe brand according to set guidelines by the VIP manager.

Delivering the best customer experience in the industry requires commitment and thinking outside the box to find solutions for a wide variety of queries and situations which you may come across. The role requires a good understanding of the Lithuanian-speaking market, value, potential and how to manage costs effectively to deliver the best results. 

Responsibilities

The main responsibilities include but are not limited to:

  • Manage and build strong relationship with VIP customers; taking ownership of escalated customer issues and identifying solutions
  • Together with line manager, execute the go-to-market strategy, positioning, key benefits, and target customer for the VIP program
  • Close monitoring of customer base and provide regular reporting to identify key opportunities and threats
  • Develop, build and/or execute strategies to acquire new valuable customers / Potential VIPs
  • Plan and execute hospitality events and look after customers throughout these events 
  • Build strong relationships with other business functions such as, Product managers, Customer Service, Business Intelligence, CRM and Payments team
  • Assist VIP manager in managing the entire VIP life cycle from strategic planning to tactical activities to maximize player life time revenues
  • Plan and execute VIP campaigns/activities on a monthly/quarterly/yearly basis with focus on increasing revenues of existing player database and acquiring new (potential) VIP revenue according to guidelines set up by line manager
  • Ensure that promotions are consistent, timely, attractive, cost effective, and relevant and aligned with other areas of the business
  • Prospecting for new business and reporting the result to the line manager by continually monitoring and assessing competitors VIP programs
  • Working out of office hours, as business requires

Requirements

  • Experience of handling VIP customers contacts and resolving queries is preferably
  • Experience of hosting VIP customers at events
  • You are approachable, personable and enjoy interaction with customers
  • Positive “can do” attitude
  • Strong communication, organisational, teamwork and interpersonal skills, ability to represent company in social events
  • Analytical mind and ability to manage promotional risk
  • Commitment to providing best customer experience on the market
  • Be available to work evenings and weekends depending on business requirement
  • Have a genuine passion for the online gaming industry
  • Self-starter with a positive, can-do attitude and good problem solving skills
  • Fluency in Lithuanian and English, Russian language is taken as an advantage

What we offer

  • Very competitive remuneration based on experience
  • Office in Vilnius
  • Fitness Allowance, activities, events
  • Regular medical health check-up
  • Mobile phone and subscription
  • Parking
  • Great team
  • Experience to work for a big international company

 

Betsson Group

Is a high velocity, challenging, international iGaming company. We employ over 50 Nationalities in over 12 locations. We’re well established with a solid reputation and we want people who value self-initiative, drive, team work empathy. 

For the right people there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.

When applying, please send your CV in English

At Betsson we like differences. It’s clear for us that we benefit from diversity and that we as a company become stronger and more competitive when hiring people with varying backgrounds, experiences and cultures.

VIP Coordinator - Lithuania

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