• Malta
  • Customer Service

Complaints Coordinator

Are you the person everyone comes to speak to if they have a problem?
If you are then this position is perfect for you, we are looking for a professional and personable individual to join our complaints team.

Apply Now!

Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.

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The Challenge:

We are looking for a Complaints Coordinator to join our Award winning Customer Service team in St Julian’s Malta. The team works closely with other departments so there are a lot of development opportunities. The position is very rewarding as you get to help players and fellow colleagues. The duties include but are not limited to:

  • Professional handling of customer complaints via e-mail, chat and phone.
  • Assisting Customer Service Agents “on the go” with difficult or tricky cases.
  • Analysing and handling of all relevant customer queries escalated by CS, Payments , Risk, Affiliate and other teams.
  • Following up on any previously escalated cases, issues or customer queries proactively.
  • Suggest improvements to existing policies and procedures.
  • Investigate relevant accounts with excellent analysis and follow-up.

What's in it for me?

You’ll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry.

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

You're good at:

  • Great attention to detail.
  • Understanding and applying company values.
  • Ability to escalate cases in a professional and concise manner.
  • Fluency in English both written and verbal.

Extra Awesome:

  • Additional language skills e.g. Norwegian, Finnish, Swedish
  • iGaming knowledge

Challenge Accepted?


I’ve been with Betsson for nine years. The great thing about this company is that something new is always happening. You never get bored.