We Play Fair!

RESPONSIBLE GAMING

RESPONSIBLE GAMING

We know that gaming is not completely risk-free, offering online gaming comes with the responsibility to ensure customers a safe, secure and fun experience. Betsson has a dedicated team devoted to handling the day-to-day responsible gaming issues throughout the company.

WHAT IS RESPONSIBLE GAMING

We want our customers to enjoy gaming as a fun and enjoyable pastime – something that adds a little excitement into everyday life by betting in a controlled and very sensible way. However not everyone has that sense of control and, for a very small minority, it can become a problem.

Betsson offers a free online self-help tool based on cognitive behavioural concepts. Developed in partnership with the company Sustainable Interaction, this tools is backed up by rigorous research and is continuously fine-tuned. The gaming websites and responsible gaming procedures are assessed and audited on an annual basis.

PROBLEM GAMBLING SAFEGUARDS

We continuous investments in responsible gaming. We have procedures in place to alert us to deviations in playing patterns. We carry out risk assessments on players and also contact them personally. If we have any reason to believe they might be at risk or have a gambling problem, our internal procedures begin immediately to help the player. You can read more about our Safeguards below.

OUR MARKETING PRINCIPLES

Through marketing, we express the brand’s personality and stand out in the highly competitive gaming industry. Most gaming regulations include rules regarding marketing. Our marketing principles tell us what we can and can’t do. We will never target minors. We will never willfully target customers who suffer or have reported gaming addiction. Betsson Group will immediately terminate collaborations with marketing partners, such as affiliates, who are in violation of Betsson’s code of conduct.

Problem Gambling Safeguards

Safeguards

Tailored Closures – if a customer wishes to close an account for a specific time frame our support will be able to do so. The account will only be opened once the requested time frame ends. Our Safeguard tools include:

Self-Exlusion

We offer a variety of cool off options, ranging from 24 hours to 6 months of self-exclusion that the customer can self-activate. Under no circumstances can an excluded account be reopened before due time.

Reality Check

The reality check is offered to help customers keep track of how long they have been playing, it will stop the game until the client selects to either continue playing or exit the current game.

Deposit Limits

The deposit limit protects customers from spending beyond their set limit.

Prevention

Inbuilt responsible gaming prevention tool by our own Data Science team.

Sister Sites

If a customer states that he/she has gambling issues, the account will be immediately blocked and any other account the user may have on our sister sites will also be blocked.

Inactivity

A message will notify clients that they have been inactive for a specific amount of time and will log them out from the account. If customers want to proceed to play, they will have to log in again.

Withdrawals of winnings can only be made to the same account as the deposit was made from to avoid that money is transferred to someone else.

ANTI-MONEY LAUNDERING

Gaming companies have a similar challenge as banks as we transact large sums of money every day. At Betsson, we treat the risk of money laundering very seriously and we are committed to tackling any money laundering attempts efficiently and effectively.

The Anti-Money Laundering (AML) procedure is devised to work alongside and in sync with our Fraud Management procedure. As we operate online, all transactions are traceable. We know who the customer, making the deposit, is and how that person has gambled and interacted with our systems.

We use both technology and manual controls to monitor transactions and have additional requirements for high-risk customers, including politically exposed persons. Our procedures protect against, anticipate, detect, manage, reduce and eliminate internal and external risks that Betsson may be exposed to.

We comply with all statutory obligations and carry out all checks and due diligen-ce required by the EU. In addition, we follow the regulatory requirements of each jurisdiction where we are licensed. For each licenced jurisdiction, Betsson has appointed a Money Laundering Reporting Officer with sufficient seniority and command.
Betsson always cooperates with local police and authorities in the fight against money laundering.
We continuously develop our systems and all Betsson staff involved with AML issues receive continuous training.

MATCH FIXING

Match fixing is a serious problem which damages the sport. We have invested significantly in systems which spot and identify any unusual betting patterns and highlight any suspicious activity.

These procedures operate 24 hours a day, 7 days a week and are further strengthened by Betradar – a specialised software tool which gathers all the odds in the market and sends alerts when the odds change. We also check if any games have received unusually high stakes and place limits on how much players can bet. Any requests to bet beyond the threshold have to be approved.

If anything is suspicious we close down bets on the game. We report everything to the ESSA (Sports Betting Integrity) and cooperate with other gaming operators to prevent cheating.

Today, we see far fewer irregular gaming patterns, meaning fewer people try to cheat.
Many people assume that cheating occurs in the lower divisions but that’s not the case. Cheating occurs mainly in the unregulated gaming market, particularly in Asia. When it comes to the lower divisions Betsson limits the possible winnings, effectively taking away the incentive to cheat. We also do not offer special bets such as red cards or corner kicks.

Gaming Regulation

Local Licences
Betsson group

GAMING REGULATION

The legal landscape for online gaming is constantly changing, both at the EU level and in the various geographical markets. Some countries have introduced local regulations where all operators can apply for a local licence. Others have maintained a reputation that is discriminatory. There is continued pressure on countries in the EU to bring their legislation in line with applicable EU law.

A few countries have introduced local regulations that do not make it commercially viable for Betsson to apply for a licence. In these instances, Betsson has withdrawn from these markets.

LICENCES

Betsson holds licences in Denmark, Estonia, Georiga, Germany, Ireland, Italy, Latvia, Lithuania, Malta, Spain and the United Kingdom. All local regulations come with different requirements regarding marketing, anti-money laundering, tax level etc. Betsson is fully compliant with all local regulation where we hold licences.