- Malta: Betsson Experience Centre
- Product Development
Infra – Technical Account Manager
Betsson Group is looking for a new Technical Account Manager to join us.
You will be a key-player in setting up and maintaining customer specific platforms and systems, together with our Platform Group. During new projects you will be the link between the technical experts as well as Project and Product Management. You will be liaising with both customers and internal stakeholders while also being hands on involved in the setup.
In operational state you serve as Technical Advisor to the customer, always ensuring we deliver the best value while building customer relation and trust.
You are also responsible for reporting on KPI’s such as growth, cost and SLA.
A taster of what you will be involved with
- Being the primary contact and link between customer and internal teams.
- First responder to customer unique requests or incidents, maintaining the core knowledge of the customers platforms and systems.
- Server as Technical Advisor to the customer and challenge and evolve the systems over time. Striving for optimization of both operation and cost.
- Maintain documentation, observability and proper insight into the customers platforms and systems.
- Report on growth, cost, incidents and roadmap for future development.
- Act as link between Product Managers, Account Managers and Project Managers during and after the setup of each customer.
What we are looking for
- Deep understanding and interest in lean and agile principles
- Proven experience of working with Cloud (pref. AWS) environments utilizing IaC (such as Terraform and Ansible).
- Ability to follow, track and report on KPI’s, budget and operational cost.
- Strong communication & negotiation skills
- Ability to balance stakeholders, build trustful relationship
- Experience of working in a multicultural environment
- Excellent communication skills in English
- Ability to work in a high pace and a high velocity environment
What we offer
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1900 strong, spread across 7 offices! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and always striving to push the boundaries and challenge yourself, then you’ll fit right in.
We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of multi-cultural and diverse company, with people from all over the world.
Check out the Betsson Group Blog to find out what our employees are talking about.
Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.